Refund policy

Please choose carefully as we do not simply refund if you change your mind or make a wrong selection, unless the goods are faulty or not as described. Goods returned must be in their original packaging with no damage. A refund or exchange is available if the goods are faulty or significantly different from the description. Lighting Network Mackay is not responsible for the freight charges incurred from returns. Customers must organise their own shipping to our return address, which is Lighting Network Mackay, Shop 1 & 2, 120 Sydney Street, Mackay Queensland 4740. Once returned, the goods will be inspected and if warranted, a refund, credit or exchange will be processed within 7 – 14 working days. Once installed, warranty on all goods is the responsibility of the supplier/manufacturer.