Availability & Dispatch
Under normal circumstances, orders are processed and dispatched within 1 – 7 business days. Whilst all care is taken to ensure stock levels are correct on the website at the time of purchase, occasionally we may have run out of an item. If this is the case we will notify you ASAP and provide options (wait for more stock, swap for another model, cancel order etc).
Shipping
We offer fast shipping to most locations around Australia using Australia Post & other couriers where applicable. Certain regional locations are not available in this service. Freight is calculated at checkout based on your order dimensions. Once your order has been placed and assessed by our staff, we will notify you if there is an issue with sending your order. If for any reason, we cannot deliver your order to the supplied address, we will notify you straight away and provide options such as delivery to an alternate address or Parcel Connect agent or a full refund.
Please ensure a physical address, phone number and name of recipient is clearly stated. If you are not available to receive delivery of parcels, the freight company will leave a calling card with instructions. For security reasons, Lighting Network Mackay requires the receiver to sign for all goods. Lighting Network Mackay will not pay for any further delivery charges.
Whilst all care is taken regarding packaging all breakages during transit are covered by the terms and conditions of the courier. Any missing or lost parcels are also the responsibility of the courier. Lost or damaged goods do not constitute a refund from Lighting Network Mackay, nor will we accept a return of same. All goods are inspected for damage or breakages prior to dispatch. Please inspect goods before accepting delivery and signing. Lighting Network Mackay accepts no liability for goods in transit once goods are accepted and signed for.
Please note we cannot send orders to PO boxes. We require a full physical street address at checkout. Orders only ship on business days, which are Monday – Friday. Whilst we ship items out as soon as possible, sometimes this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time.
Shipping Costs
All orders over $200.00, excluding fans, have free shipping. Orders under $200.00 have a charge of $19.95 for small orders and $26.95 for medium orders. This is calculated at checkout based on your order dimensions.
Delivery Times
Transit times vary across the country but here’s a rough guide to help:
Cairns & Townsville – 2 Business Day*
Brisbane, Gold Coast, Rockhampton, Sunshine Coast &Toowoomba – 3 Business Days*
Bundaberg, Central Coast, Coffs Harbour, Gladstone, Maryborough, Newcastle, Northern Rivers, Port Macquarie, Sydney, Tamworth, Wide Bay & Wollongong – 5 Business Days*
Albury, Canberra & Orange – 5 Business Days*
Adelaide, Bendigo, Geelong & Melbourne – 6 Business Days*
Hobart & Launceston – 7 Business Days*
Perth – 10 Business Days*
* Regional areas may be longer, times are estimate only.
In-Store Pickup
To order online and collect from our store and not pay a delivery fee, simply follow the same steps as if ordering for delivery but at the Review & Payment Section Tick “Local Pickup”. This service is only available to customers in the Mackay & surrounding areas who are able to drive to our store and collect. We will not ship to any address included with the order if this option is selected. Please allow 1 business day to check the order for availability and to fill the order. When the order is ready for collection, an email will be sent to the address provided. Web pickups located at our retail store at 120 Sydney Street, Mackay, Queensland 4740.
